Keeyu

Research, platform redesign, design system, agent experience2026Credits

$Refract$

Keeyu helps large retailers deal with the messy work that starts after an order is placed.

Overview

Problem: Keeyu was already good at spotting what was going wrong with an order. The next step was fixing it in the same place: many customers still exported their data to spreadsheets to finish the work, where Keeyu couldn't see it or help automate it.
What I did: At Refract, I designed and ran the research, restructured the platform around the work each team does, designed Keeyu's AI workflows and Agent experience, and built the design system the product now builds on.
Outcome: The designs were built with Keeyu's engineers. I tested them again with the same customers after development, and kept iterating from their feedback.

Selected work

Order #S7892030

Hannah Lowehannah.lowe@outlook.com

Channel:: Shopify
Placed:: 12 Dec 2025
Value:: $1,240

Delivery statusIn Transit

Shopify → Netsuite → ShipBob → Auspost

DispatchedETA 31 Oct

AusPost: XHGT28387000

Last update: 10 Dec - In Transit (Sydney)

Status Timeline

ShopifyOrder created

WMSPicked & Packed

CarrierIn Transit

DeliveryPending

AI Workflow Activity

Stock relocated2 hours ago

Monitoring SLA risk1 hour ago

Order Tracker

Shows the chain of events behind an order's status, so nobody has to interpret a single status field.

Order #98701192

Workflow: Out of Stock
Workflow ID: 1d73e95a-e268-4f17-b124-6fd8aab4515f
Triggered: Dec 1, 2025, 3:41PM
Status: Complete

Workflow path

Trigger13s

The workflow has been successfully initiated by Australia Post for your package (tracking number X8R516508001000931508).

Your package is currently located in DONNYBROOK QLD and has been delivered.

You can track your package here.

Fetching Order Details12s

We are currently fetching the details for your order #S598065.

The package is being shipped by Australia Post with the tracking number X8R516508001000931508.

Checking Tracking Status6s

After fetching the details for your order #S598065, we are now checking the tracking status of your package.

Workflow Manager

Lists every step the Agent took on an order, so a customer can check exactly what it did.

Keeyu Agent 2:35pm

Order #98701192 can't ship. ShipBob has no stock of one item. Would you like me to check inventory at other locations?

Yes, checkSkip

How can Keeyu Help?

Thinking 5.0

Agent actions

The Agent stops and asks when a step needs a person, and a choice can be undone.

Start from template

Select a template

Available Parameters

Use{{ parameter_name }}to insert dynamic values from each record. Click to copy.

nameidcreatedAtcustomerNamecltvcustomerEmailstatusskulocationtagsnoteinternal_note

Subject

Order #{ORDER_ID} - Refund & Special Discount for You

Use #ORDER_ID for order number, #NAME for customer name (placeholders will be replaced for each customer)

Message

Write your message here...

Help me write

Supports Markdown formatting for rich text emails.

AI composer

A workflow emails the customer about a problem before they notice it, and a person can edit the draft.

Setting up Paloma Lane18/42

Remaining 24All 42

Search 42 integrations

Storefront1 left

Inventory & WMS3 left

Shipping & carriers3 leftAuspost (3PL)DHLCouriers Please

Marketplaces4 left

Payments2 left

Accounting & ERP2 left

Email & SMS3 left

Support2 left

Returns4 left

Onboarding guidance

Help appears inside the setup task, pointing to the field or step that is missing.

Design system

Defines type, colour, components and patterns once, so new screens inherit them.

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