Keeyu

Keeyu runs the back end of ecommerce: payments, warehouses, carriers, and the support tickets they generate. Working end-to-end across the design and product thinking on a rebuild that shifts the product from a reactive dashboard into a proactive AI agent.

Operations teams watch multiple tools and react to issues as customers report them. Most fires are preventable — the data to spot them is already in the system, just not surfaced in time.

• Move from reactive to proactive

  Design the surfaces where Keeyu flags risk and proposes action, instead of waiting for ops to find it.

• Make the agent trustworthy under pressure

  Every recommendation traces back to data the team can see, override, and reason about in seconds.

• Reframing the product around proactive detection across payments, warehouses, and carriers.
• Establishing the patterns for AI recommendations + human override that the rest of the product can build on.